Refund and Cancellation Policy

At Pattaya Florist, we understand that plans can sometimes change. We will make reasonable efforts to assist customers with cancellation, changes, and refund requests.

Because flowers are fresh products and many arrangements are prepared specifically for each order, cancellation and refund conditions may depend on the status of the order.

Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation may be possible if the order has not yet been prepared or dispatched.

Once flowers have been purchased, arranged, prepared, or sent for delivery, cancellation may no longer be possible.

Refund Requests

Refund requests are reviewed individually based on the circumstances of the order.

If a refund is approved, the refund will normally be processed using the original payment method where possible.

The time required for the refunded amount to appear in the customer's account may depend on the payment provider or bank.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

If delivery cannot be completed because of an incorrect address, incorrect recipient information, an unreachable recipient, or other information provided incorrectly by the customer, a refund may not be available.

Additional delivery charges may apply if another delivery attempt is required.

Recipient Unavailable

If the recipient is unavailable, our delivery team may attempt to contact the recipient.

Depending on the circumstances, we may arrange another delivery attempt or coordinate with the recipient or customer.

Additional charges may apply when a new delivery attempt is required because the recipient was unavailable.

Product Quality Problems

We take care to prepare fresh and attractive flower arrangements.

If you believe that your order has a significant quality problem or arrived damaged, please contact us as soon as possible after delivery.

To help us review the issue, please provide:

• Order number

• Recipient name

• Delivery date

• Description of the problem

• Clear photographs of the flowers or product

We will review the situation and may offer an appropriate solution, such as a replacement, redelivery, partial refund, or full refund, depending on the circumstances.

Flower Substitution

Flowers are seasonal and availability can change.

A suitable replacement may sometimes be necessary to complete an order.

A difference in flower variety or minor differences in appearance caused by natural flower characteristics or seasonal availability does not automatically qualify for a refund.

We aim to maintain the overall style, color, quality, and value of the original order.

Special and Custom Orders

Custom arrangements, luxury orders, wedding flowers, event flowers, and specially prepared orders may have different cancellation and refund conditions.

Please contact us before ordering if you have questions about cancellation conditions for a special order.

Refund Processing

Approved refunds will be processed as soon as reasonably possible.

The actual time for funds to return to the customer's account may vary depending on the bank, card issuer, or payment provider.

Contact Us

For cancellation, refund, or order assistance, please contact Pattaya Florist as soon as possible.

WhatsApp: +66 93 584 9966
Line ID: pattayafloristshop
Email: pattayafloristshop@gmail.com

We will review each request fairly and do our best to provide an appropriate solution.