Refund and Cancellation Policy
Refund &
Cancellation
Policy
Clear, fair and
practical.
At Pattaya Florist, we understand that plans can sometimes change. We will make reasonable efforts to assist customers with cancellation, changes, and refund requests.
Because flowers are fresh products and many arrangements are prepared specifically for each order, cancellation and refund conditions may depend on the status of the order.
Order Cancellation
If your plans change, please contact us as soon as possible.
Before preparation
Cancellation may be possible if the order has not yet been prepared or dispatched.
After preparation
Once flowers have been purchased, arranged, prepared, or sent for delivery, cancellation may no longer be possible.
Refund Requests
Every request is reviewed according to the circumstances of the order.
Individual review
Refund requests are reviewed individually based on the circumstances of the order.
Original payment method
If a refund is approved, it will normally be processed using the original payment method where possible.
Incorrect Delivery Information
Accurate recipient and delivery information helps us complete your order successfully.
Customer responsibility
Customers are responsible for providing accurate delivery information, including the address and recipient details.
Additional delivery
If delivery cannot be completed because of incorrect information, a refund may not be available. Additional delivery charges may apply if another attempt is required.
Recipient Unavailable
We will make reasonable efforts to help complete the delivery.
If the recipient is unavailable, our delivery team may attempt to contact the recipient.
Depending on the circumstances, we may arrange another delivery attempt or coordinate with the recipient or customer.
Additional charges may apply when a new delivery attempt is required because the recipient was unavailable.
Product Quality Problems
We take care to prepare fresh and attractive flower arrangements.
Something doesn't look right?
If you believe that your order has a significant quality problem or arrived damaged, please contact us as soon as possible after delivery.
Flower Substitution
Fresh flowers are seasonal, and availability can change.
A suitable replacement may sometimes be necessary to complete an order.
A difference in flower variety or minor differences in appearance caused by natural flower characteristics or seasonal availability does not automatically qualify for a refund.
We aim to maintain the overall style, color, quality, and value of the original order.
Special & Custom Orders
Specially prepared orders may have different cancellation and refund conditions.
Refund Processing
Approved refunds are processed as soon as reasonably possible.
Approved refunds will be processed as soon as reasonably possible.
The actual time for funds to return to the customer's account may vary depending on the bank, card issuer, or payment provider.
Need help with an order?
For cancellation, refund, or order assistance, please contact Pattaya Florist as soon as possible.
WhatsApp
+66 93 584 9966
LINE
pattayafloristshop
Email
pattayafloristshop@gmail.com
We will review each request fairly and do our best to provide an appropriate solution.
